Returns and Exchange

Returns and Exchange


  • We do not accept any form of┬áreturns and refunds requested by customers upon receiving the products.
  • We only accept returns and exchanges that are cause by obvious manufacturing defects.
  • To be eligible for a return:
    • Items must be returned within 7 days from the date of shipment.
    • Your item must be unused (not worn and washed) and in the same condition that you received it.
    • It must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Item should ONLY be returned via courier and tracking number must be provided.
  • We will do a one for one exchange on the same items.
  • We reserve the right to refuse any returns deemed inappropriate.
  • Once the order is placed and confirmed, we do not allow exchanges of size or returns due to buyer's negligence in buying the wrong size that does not fit them since all measurements are provided clearly in the product description.


Refunds


  • No refunds is allowed once payment is made.
  • Although it is stated that pre-order / backorder items will take 2-3 weeks, but no refunds can be made if the waiting time is longer than the stated period. However, we do allow a credit refund for future use. This is due to the fact that we cannot fully control or guarantee the expected delivery date to be followed by our supplier factories that has led to unforeseeable delays.